AdvantageSM Managed Services Overview

The AdvantageSM range of Managed Services are offered under the FoundationSM range of Infrastructure offerings from Consensus Consulting and are provided in partnership with Redbus Interhouse and Advance Seven.

Redbus Interhouse provides the colocation element of the service, Advance Seven the application and connectivity monitoring elements. Jointly the strategic partners operate to deliver highly robust managed services to our clients from the Redbus Interhouse Sovereign House facility in Canary Wharf, London.

There are four options available within the Advantage offering - AdvantageSM Prime, AdvantageSM Premier, AdvantageSM Premier + and AdvantageSM Excel.

AdvantageSM Prime

This service offering provides colocation services with systems administration, operating system and hardware fault analysis and management, general help-desk and end user support during Prime Shift 09:00 – 18:00 Monday to Friday.

AdvantageSM Premier

This offering provides Advantage Prime base services plus in addition, 5 x 24 Monday to Friday out of hours support operated via a call despatch service. This will include full dial-in capability for out of hour’s calls with hardware faults managed via the maintenance agreement for the equipment. Problems are logged and escalated to the on-call management to ensure both technical and management escalation is available to the clients Service Manager for liaison and escalation.

AdvantageSM Premier provides a hosted package at the Sovereign House facility with equipment located in a locked rack with access only permitted to authorised Consensus Consulting support staff or nominated hardware engineers under the control while onsite by our business partner Redbus Interhouse. All access to the rack is recorded and signed for and available to the client’s management for scrutiny and review.

During the day shift an onsite technical engineer will progress the fault. Out of hours there will be remote diagnostic access response to a fault within one hour, and within four hours of the fault being logged on-site engineer support if necessary to carry out remedial work.

Consensus Consulting uses remote alerting for faults whereby the equipment will automatically alert the on-call engineer of problems via both email and an alert sent by SMS to their cell phone. Customer management is also emailed using the same facility such that a review of problem resolution and service provision can be established. This approach ensures problems encountered overnight are rectified in advance of normal operation during the day where the impact will be on normal business operations.

AdvantageSM Premier+

Our Premier service offering provides Advantage Premier services plus in addition a 7 x 24 Monday to Sunday out of hours support operated via a call despatch service.

AdvantageSM Excel

In conjunction with the above offerings Consensus Consulting offers a full Disaster Recovery capability for the infrastructure / products under management. This option can be provided via additional equipment being located either at another Redbus Interhouse location or utilising sites within the customer organisation.

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